Service Delivery Analyst
Company: VirtualVocations
Location: Fremont
Posted on: October 16, 2024
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Job Description:
A company is looking for a Service Delivery Analyst responsible
for providing support to employees and customers in a remote
setting.
Key Responsibilities
Monitor high priority queues and manage ticket entries in the
Service Desk
Resolve IT service issues and ensure customer satisfaction within
service level agreements
Document problems and solutions, and maintain knowledge databases
as a Subject Matter Expert if assigned
Required Qualifications, Training, and Education
High School Diploma or GED
One or more years of experience in a help desk/desktop support
environment
Experience in a healthcare environment preferred
A+ certification or other Microsoft certifications preferred
Ability to work on-call and provide after-hours support if
required
Keywords: VirtualVocations, Richmond , Service Delivery Analyst, Professions , Fremont, California
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