CUSTOMER CARE COORDINATOR
Company: Adecco
Location: Redwood City
Posted on: November 7, 2024
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Job Description:
Adecco is assisting their client with their search for a
Customer Service Coordinator.
Type: 40hrs/wk. Contract
Start Date: 1-2 weeks.
Location: REDWOOD CITY CA 9406 5
Pay: 26.00
Duration: 1 yr (can extend)
Shift: M-F (8-5pm)
Description:
The Customer Care Coordinator is highly focused on facilitating
Americas Call Center day-to-day activities, problem solving so that
the team meets and exceeds the required level of service,
performance, orders, and revenue targets. The Call Center is the
front-line team to assist our customers and commercial
organization. Continuously collaborates and coordinates with cross
functional teams in Finance, Distribution, Logistics, IT, Business
Analyst and Sales. The successful candidate enjoys the challenge of
handling a diverse range of customer inquiries. Thrives in a
fast-paced, customer-oriented environment, where the potential to
wear many different hats.
This position is part of the Customer Service Department, directly
supporting the Customer Care team. This role is 5 days a week in
office located in Redwood City, CA.
In this role, you will have the opportunity to:
--- Demonstrate exceptional customer service in assisting with
customer issues and ensuring a high level of customer satisfaction
through multitasking abilities to drive critical issues
simultaneously.
--- Manage incoming correspondence and re-direct if needed to other
departments and processing parts orders, quotations, and customer
inquiries.
--- Coordinate/dispatch communications and information to field
service and daily work order transfers.
The essential requirements of the job include:
--- Requires the knowledge and skills generally acquired through
completing an Associate Arts (A.A) degree or equivalent
experience.
--- At least 1-2 years of customer service or related
experience.
--- Experience with Salesforce.com, Oracle 11i a plus, and
Microsoft Office Suite proficiency.
IMPORTANT: This job is being recruited for by Adecco's National
Recruitment Center, not your local Adecco Branch Office. To be
considered for this position, you must Apply Now.
Pay Details: $26.00 per hour
Benefit offerings available for our associates include medical,
dental, vision, life insurance, short-term disability, additional
voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose
the type of coverage that meets their individual needs. In
addition, our associates may be eligible for paid leave including
Paid Sick Leave or any other paid leave required by Federal, State,
or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains
how we will use your information, please navigate to
https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and
conviction records in accordance with federal, state, and local
laws and/or security clearance requirements, including, as
applicable:
Keywords: Adecco, Richmond , CUSTOMER CARE COORDINATOR, Other , Redwood City, California
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