Dispute Resolution Specialist
Company: VirtualVocations
Location: Hayward
Posted on: November 6, 2024
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Job Description:
A company is looking for a Dispute Resolution Specialist to
safeguard the financial well-being of its members and protect the
credit union's integrity.
Key Responsibilities
Provide exceptional service in filing fraud and non-fraud
card-related claims
Investigate complex card disputes and review rebuttal documentation
from merchants
Collaborate with Fraud Data Analysts and issue credits to members'
accounts as needed
Required Qualifications, Training, and Education
2+ years of retail banking or related financial service
experience
Fraud or dispute-related experience preferred
Associate degree or equivalent work experience
Knowledge of Visa, STAR, and/or Co-Op network rules preferred, but
not required
Proficiency in Microsoft Office Suite and ability to learn
applicable software
Keywords: VirtualVocations, Richmond , Dispute Resolution Specialist, Other , Hayward, California
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