RETAIL PEOPLE OPERATIONS MANAGER San Francisco, CA

Company: Kaizen Lab Inc.
Location: San Francisco
Posted on: November 13, 2024

Job Description:

Job Description: RETAIL PEOPLE OPERATIONS MANAGER SUMMARY OF THE POSITION The Ritual Retail People Operations Manager is an inspiring and experienced leader, an expert relationship builder, and skilled at building and developing well-functioning teams, who ensures our business is always thriving and growing. We are looking for someone who leads with trust and appropriate transparency and who cares about the employee experience. This person is passionate about helping us grow our business through improved strategies, systems, and cultural development. This person is deeply interested in self-growth - asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance and feedback to all. We are looking for a leader with a direct, clear, and compassionate communication style who is great at being objective and connecting with people. As our Retail People Operations Manager, you do not need to know our exact systems before you start, but you need to be emotionally intelligent, able to jump in and develop solutions where needed, and excited to collaborate on creating new systems. People who are not flexible, not compassionate, not open to feedback, nor humble need not apply. You are meant for this role if you are collaborative, a strong communicator, and organized with a strong interest in and appreciation for coffee and people. PRIMARY RESPONSIBILITIES

• BE A LEADER ON THE RITUAL LEADERSHIP TEAM AND MANAGING CULTURE
• Contribute to the overall culture of creating a safe, productive, and fulfilling work environment for all, and to business growth, uplifting diversity and inclusion.
• Use our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth of others, and the growth of the company.
• Facilitate 1:1 supervision, give and receive peer feedback, and role model to continuously tend to our culture and create a safer, more productive, and fulfilling work environment.
• Work with the leadership team to evolve and implement standards for Ritual's culture, values, quality, and customer service.
• Be an active contributor, participant, and collaborator to help achieve Ritual's day-to-day and long-term goals, both individually and on our leadership team.
• Participate in or lead improvement committees and projects when needed. OVERSEEING THE DAY-TO-DAY
• Lead and develop the Retail Team: Supervise 4 Cafe Managers and oversee supervision of all retail employees.
• Hiring: Anticipate hiring needs for retail cafes and catering, oversee all retail hiring processes, manage all job description postings, filter resumes, create organized files for candidates, and ensure they get transferred when hired.
• Onboarding & orientation: Collaborate in creating an orientation process to welcome new hires into the company & culture, oversee onboarding for all new hires, and ensure new hires are onboarded into communication platforms, time & attendance, etc.
• Training: Provide ongoing training and mentorship for managers, lead ongoing training such as DEI initiatives, de-escalation, harassment prevention, etc.
• Managing and Supervision: Supervise Cafe Managers and support their growth, provide regular and formal feedback, and oversee supervision of 30-50 retail employees. Conduct bi-annual reviews and address staff morale issues.
• Exit interviews & offboarding: Coordinate exit processes for departing employees to ensure a positive experience. QUALIFICATIONS
• 2-5 years experience managing people, preferably in the food service industry.
• Proven experience building healthy and inclusive diverse teams.
• Skilled at soliciting and implementing feedback to improve performance.
• Excellent communication and teaching skills.
• Love of coffee!
• Proficiency with Google Drive and general comfort with technology.
• Must be authorized to work in the United States. COMPENSATION + BENEFITS Ritual Coffee offers benefits including subsidized medical insurance, dental insurance, commuter benefits, paid time off, paid sick days, holidays, and a matching 401k plan. Starting salary is $69,000-$72,000. TO APPLY Please upload your resume and a cover letter explaining why you'd be a great Retail People Operations Manager through our hiring portal at https://ritualcoffee.easyapply.co/ Ritual Coffee Roasters Inc is an EEO employer - M/F/Vets/Disabled.
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Keywords: Kaizen Lab Inc., Richmond , RETAIL PEOPLE OPERATIONS MANAGER San Francisco, CA, Executive , San Francisco, California