PATIENT SERVICES MANAGER

Company: University of the Pacific
Location: San Francisco
Posted on: November 6, 2024

Job Description:

Posting Details
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Position InformationJob TitlePatient Services ManagerDepartmentAudiology Clinic San FranciscoCampusSan FranciscoFull or Part TimeFull TimeNumber of Months12Open Date10/21/2024Open Until FilledYesPosition Summary InformationPrimary PurposeThe Patient Services Manager is responsible for overseeing daily operations at the University of the Pacific Hearing and Balance Center. This role includes managing patient services, front-desk operations, and patient service workflows, while ensuring an efficient, patient-centered environment. In addition to supervisory duties, they will also perform front desk responsibilities during clinic hours, including patient check-in/check-out, appointment scheduling, and answering phone inquiries.The Patient Services Manager will provide leadership to faculty and staff and collaborate with clinical teams to improve processes and service delivery. This position requires strong multitasking skills, advanced customer service experience, medical office management expertise, and the ability to thrive in a fast-paced environment.Essential Functions

• Lead clinic operations and process improvement.
• Oversee day-to-day patient service operations, including patient check-in/check-out, appointment scheduling, and phone call management.
• Perform front desk duties, execute patient service policies and procedures, managing patient inquiries and providing a high standard of customer service.
• Identify opportunities for process improvement and automation within clinic operations.
• Ensure compliance with federal and state privacy regulations (FERPA, HIPAA).
• Provide leadership and oversight of student workers.
• Mentor clinic staff in patient service operations.
• Manage work schedules and coordinate staff meetings.
• Ensure optimal patient flow throughout the clinic.
• Address patient concerns and ensure timely service.
• Manage patient records, ensuring compliance with HIPAA.
• Collaborate with the Clinic Director and clinical staff to streamline workflows.
• Engage in cultural competency initiatives.
• Support faculty and students with clinic-related administrative tasks.
• Assist students in understanding clinic processes.
• Collaborate with the Clinic Director on budgeting and resource management.
• Perform other related duties as assigned.Minimum Qualifications
  • Bachelor's Degree.
  • Three (3) years of work experience in a healthcare setting.
  • One (1) year in a supervisory or managerial role.Preferred Qualifications
    • Experience in call center and/or medical records setting.
    • Bilingual in English and Spanish or Mandarin.
    • Strong proficiency in office management software.
    • Experience in supervising administrative staff.
    • Experience working with diverse backgrounds.
    • Demonstrated experience in advancing social justice, equity, and inclusion.Physical RequirementsThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Frequent standing, walking, sitting, bending, reaching, and computer use. May be requested to lift up to twenty-five (25) lbs.Hiring Range$66,560.00 - $84,137.02 per year.Background Check StatementAll applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.AA/EEO Policy StatementUniversity of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. Pacific is committed to recruiting and retaining a diverse faculty and staff.
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Keywords: University of the Pacific, Richmond , PATIENT SERVICES MANAGER, Executive , San Francisco, California