Senior Customer Success Manager - US (San Francisco)
Company: Crane Venture Partners
Location: San Francisco
Posted on: October 19, 2024
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Job Description:
About Us:
At Encord, we're building the AI infrastructure of the future. The
biggest challenge AI companies face today is not half as glamorous
as the outside world may think: it's all about data quality. In
fact, the success of any AI application today relies on the quality
of a model's training data - and for 95% of teams, this essential
step is both the most costly, and the most time-consuming, in
getting their product to market.
As ex-computer scientists, physicists, and quants, we felt
first-hand how the lack of tools to prepare quality training data
was impeding the progress of building AI. AI today is what the
early days of computing or the internet were like, where the
potential of the technology is clear, but the tools and processes
surrounding it are still primitive, preventing the next generation
of applications. This is why we started Encord.
We are a talented and ambitious team of 53, working at the cutting
edge of computer vision and deep learning, backed by top investors,
including CRV and Y Combinator, leading industry executives like
Luc Vincent, former VP of AI at Meta, and other top Bay Area
leaders in AI. We are one the fastest growing companies in our
space, and consistently rated as the best tool in the market by our
customers. We have big plans ahead and are looking for a rockstar
Customer Success Manager to join us in building our GTM team.
The Role:
As part of Encord's continued rapid growth, we are looking for an
experienced Customer Success Manager to work with our largest and
most complex customers to help them successfully embed Encord into
the innovative and world-leading AI applications that they are
building.
Working closely with the Sales, Growth and Engineering teams, and
reporting directly to the co-founders, the ideal candidate is
someone with a track record of making customers successful with
complex technology while consistently over achieving on Gross and
Net Revenue Retention targets.
About you:
What We Offer:
Encord offers a unique opportunity to be part of a startup with a
clear mission and vision. You will get to explore and build
services enterprise AI use cases across many different industry
verticals such as healthcare, surveillance, retail, and
agriculture.
Our work is at the cutting edge of computer vision and deep
learning, which also includes working on solving unsolved problems
within those fields.
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Keywords: Crane Venture Partners, Richmond , Senior Customer Success Manager - US (San Francisco), Executive , San Francisco, California
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