SALES OPERATIONS ANALYST, ORDER MANAGEMENT

Company: The Fountain Group
Location: Santa Clara
Posted on: October 19, 2024

Job Description:

Hello,

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

The Fountain Group is a National Staffing Firm and is currently seeking a Sales Order Management Analyst for a prominent client of ours. This position is located in Santa Clara, CA. Details for the position are as follows:

4-month contract - $55.56 - Hybrid

Job Description

• Liaises with Fulfillment, Trade, and Logistics teams to relay compliance, shipment, and delivery information/documentation.
• Interacts directly with Distributors, PAN Channels Distributors, PAN Channels, and Sales Reps. As required, liaises with Sales Rep, Inside Sales for opportunities and quotes-related issues, with Deal Desk for pricing and quotes matters, and collaborates with Sales Ops for any operational issues and Sales Account team for account registration-related issues.
• Collaborates with other external and internal departments to quickly resolve customer concerns.
• Certain activities in Salesforce.com are administered once a purchase order is deemed clean, before the transactions are transferred to Order Fulfillment and Trade departments for final processing and shipping.
• Each purchase order is reviewed for accuracy to ensure it matches approved quotes, adheres to contract and licensing terms, meets Palo Alto Networks procurement and revenue recognition policies, and is placed by authorized channels distributors and reseller partners.
• Adheres to contract and licensing terms and recognition policies.
• Handles escalation of activities and ensures accuracy on approved quotes.
• Manages daily sales orders and placement into CRM-Sales Force System with precise accuracy and cross-checking ERP-SAP system.
• Sales Operations Analyst, Order Management receives and processes all types of purchase orders from Palo Alto Networks' distributors and direct resellers in each of the three assigned regions (EMEA, JAPAC & NAM).
• Reviews all required documentation to ensure they are transferred to the back office.
• Tracks and communicates any order matters (e.g., order status, shipment status, serial number, etc.) to both internal and external stakeholders.
  
  Qualifications
  
  
• Order Management, Time Management, Sales Operations experience.
• Quote to Cash experience.
• Experience with Salesforce.com.
• SAP is preferred.
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Keywords: The Fountain Group, Richmond , SALES OPERATIONS ANALYST, ORDER MANAGEMENT, Executive , Santa Clara, California