Senior Product Manager, Workplace Experience

Company: Envoy
Location: San Francisco
Posted on: October 16, 2024

Job Description:

About the Role
A Product Manager at Envoy is charged with influencing, inspiring, and leading teams to build products that solve customer problems and users love while driving Envoy's business. We aspire to have inspired and well-informed teams because we believe our best solutions won't come from any person. As such you'll be a leader, facilitator, orchestrator, and teammate.
As a Senior Product Manager for Workplace Experiences at Envoy, you will be at the forefront of redefining how modern workplaces operate and thrive. You will lead the development of innovative products that enhance employee engagement, streamline operations, and foster a connected and productive workplace environment. Your primary objective will be to drive the strategic direction, roadmap, and execution of Envoy's Workplace Experiences products, ensuring they align with our vision to create spaces where people love to work.
In this role, you will work cross-functionally with engineering, design, research, product marketing, and customer success teams to deliver high-impact solutions that meet the evolving needs of our customers. You will own the product lifecycle from ideation to launch and will be responsible for the overall success of the products under your leadership.
This is a hybrid position that requires at least 3 days a week (Tuesday - Thursday) in our San Francisco HQ.
You will

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  Product Sense and Strategy
  
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  • Develop and articulate a clear product roadmap that aligns with Envoy's overall product strategy. Identify market opportunities and customer pain points to drive prioritization.
    
  • Engage deeply with customers to understand their needs and challenges. Leverage these insights to guide product decisions and ensure our solutions deliver exceptional value.
    
  • Advocate for exceptional user experiences, balancing customer satisfaction with business objectives.
    
  • Own and communicate the product roadmap, prioritizing features and enhancements based on strategic goals, customer feedback, and data-informed insights.
    
  • Identify opportunities for innovation and differentiation in a competitive market, ensuring our products stand out.
    
  • Apply strategic thinking to market opportunities, product positioning, and long-term product planning. Translate the product strategy into actionable plans that drive business growth.
    
  • Effective at prioritizing and balancing longer-range opportunities and risks with near-term execution focus.
    
  • Design and execute experiments to test new ideas, features, and approaches that drive user engagement and growth.
    
    Product Execution
    
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    • Lead and collaborate with engineering, design, research, product marketing, and sales to deliver high quality products on time. Ensure clear communication and alignment on goals, timelines, and deliverables.
      
    • Manage the end-to-end product lifecycle, from ideation and requirements gathering to launch and post-launch optimization.
      
    • Define, track, and analyze key performance indicators (KPIs) for your products. Use data and analytics to make informed decisions, iterate on features, and drive continuous improvement and growth.
      
    • Utilize quantitative and qualitative research to guide product decisions, inform prioritization, and measure the success of product initiatives. Ensure that data-informed insights are at the core of product decisions.
      
    • Implement agile methodologies to ensure efficient and effective product development cycles.
      
    • Partner closely with PMM and GTM teams to ensure successful product launches and effective sales motions to maximize the return on investment.
      
    • Leverage experimentation and rapid iteration to drive growth, optimize user acquisition, retention, and monetization.
      
      Technical Skills
      
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      • Possess a solid understanding of the technical aspects of product development, enabling effective collaboration with engineering teams.
        
      • Familiarity with APIs and integrations, understanding their role in expanding product capabilities and driving customer value.
        
      • Proficiency in data analysis tools (e.g., SQL, Excel) to analyze product performance and inform decisions.
        
      • A strong grasp of SaaS platforms and architecture, ensuring product scalability and reliability.
        
        
        
        You have
        
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        • 5+ years of product management experience in the B2B SaaS and mobile industry.
          
        • Proven track record of successfully launching and scaling complex software products.
          
        • Proven ability to navigate complex, technical, cross-functional projects from inception to completion.
          
        • Proven track record of delivering business value, and defining and driving OKRs.
          
        • Experience working on or closely with a product development team, including knowledge of Agile software development processes.
          
        • Excellent communication and writing skills.
          
        • BS in Computer Science or related field
          
          You are
          
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          • Someone with extremely high standards. You're practical and know perfect is the enemy of the good, but you aspire for us to be great. You care deeply about the quality of our work and our team.
            
          • An Owner. You act with and teach appropriate urgency when the situation calls for it. You feel personally accountable and responsible. You proactively look for problems and inefficiencies and find elegant solutions before they become major issues.
            
          • Fast-paced. You love the speed and impact you have on startups driving to scale.
            
          • Empathetic, a great listener, and observer. You know there might be differences between what customers say and do and are able to use both what you hear and what you see to deduce the actual pain they're experiencing. You actively build relationships with your teammates to better understand their work and partner with them.
            
          • Insanely curious. Before you even consider a solution, you want to understand and clearly articulate the problem. And when devising solutions, you seek and value input from as many sources as possible and work as a servant leader in your team to create products that delight. You are passionate about defining goals and metrics and other ways to know it's working and solving customers' problems once deployed.
            
            You'll get
            
            
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            • A high degree of trust in your ideas and execution
              
            • An opportunity to partner and collaborate with other talented people
              
            • An inclusive community where you feel welcomed and cared for as a person
              
            • The ability to make an immediate impact in helping customers create a great workplace experience
              
            • Support for your personal and professional growth
              
              
              Compensation description
              Envoy's compensation package includes market competitive salary, equity for all full-time roles, and great benefits. If you are located in the San Francisco Bay Area, our expected cash compensation for this role is $170K-$200K (Annually).Final offers may vary within the range provided based on experience, expertise, and other factors.
              If you have any questions related to compensation, please contact Recruiting after you apply.
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Keywords: Envoy, Richmond , Senior Product Manager, Workplace Experience, Executive , San Francisco, California